1. How to Request Deletion
From the email address on your account
Send an email to nexlane.support@gmail.com with the subject “Delete my Nexlane account”. Include the email address you signed up with so we can verify the request.
What happens next
- We confirm receipt within 2 business days.
- We verify that the request comes from the account owner.
- Your account and data are deleted within 30 days.
- We email you once deletion is complete.
2. What Gets Deleted
| Data | What happens |
|---|---|
| Account record | Firebase Auth account and Firestore user document are permanently deleted. |
| Profile & listings | Business / solo professional profiles, descriptions, categories and contact details are removed and no longer shown in search. |
| Uploaded images | Profile photos and gallery images are deleted from Supabase Storage. |
| Device / notification token | Your push-notification token is removed, so you stop receiving notifications. |
3. What We Keep
- Anonymized analytics (Firebase Analytics) — cannot be linked back to you, retained up to 26 months.
- Crash reports (Firebase Crashlytics) — automatically purged after 90 days.
- Records we must keep by law — e.g. fraud, tax or legal-hold obligations. We keep only the minimum required and only for as long as required.
Deletion is permanent and cannot be undone. If you sign up again later, you will start with a new, empty account.
4. Delete Some Data Without Deleting Your Account
You do not have to delete your whole account to remove data. You can edit or clear your profile photo, gallery images, bio, and business details from the app at any time. To have a specific item removed, email us with the same subject line and tell us what you want removed.
5. Contact
Questions about deletion, or want to check the status of a request?
nexlane.support@gmail.com